Lindsay Windows Reviews | lindsaywindows.com @ PissedConsumer

Daniel D Tgk

Dissapointed

Oct 19, 2022

Today I tried to order a replacement piece of glass for one of my customers at the Lakewood, Washington location and was told that they would not sell it to me because they were too busy. I understand that I am not a large contractor and that I do not purchase large quantities of windows, but one of the things that I have enjoyed about Lindsay Windows is the support that I have received.

It was disappointing to be told that I should go to South Tacoma Glass Specialists for my replacement.

I am in the process of doing a house remodel for a customer and the job includes replacing their windows. I was planning on putting in an order with Lindsay Windows but I am uncertain if I will do that at this point.

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Preferred solution: Support for purchasing replacement glass

Anonymous

Guest-2729857

Mequon, Wisconsin

Unfair treatment of customer

Jul 31, 2021

1.4

Lindsay Windows - Unfair treatment of customer

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My husband and I built a new home in Grafton Wisconsin. The windows were supplied by Lindsay and the installers were a different company.

We moved into the home in September 2020 and after a week of unpacking I went to clean the windows and noticed that the lower sache of 6 or 7 windows was broken and that the stationary pane of the sliding glass door was scratched. I was told by Lindsay rep that it was my fault because I didn't open them correctly when I cleaned them I had actually called to our building expediter on the very day that I discovered the problem and still no one stood by the customer and the Lindsay rep stated to replace them would be our cost of a minimum of $1000. No one talked about going to the installer. No one assisted the customer to get this issue resolved and now 9 months later we are having issues with the lower saches now slipping out of the casing and the window coming out and we cannot get them back in correctly.

No assist from customer service.

No assist from our builder whom i would never recommend to anyone. Furious and sad.

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User's recommendation: go with a different window company, Pella or Anderson who will stand by their product

Anonymous

Guest-2400194

Product Quality and Customer Service

Jan 29, 2021

1.0

The window quality is terrible with them developing cracks and gaps. In the worst case this resulted in a massive leak causing substantial water damage. Additionally, the customer service is terrible. The owner of the Seattle subsidiary is unprofessional and insulting. This company does not deserve your money.

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Preferred solution: Go out of business

2 comments

Marlette J

Feb 14, 2021

We here at Lindsay Windows are open to helping resolve your issues. All of our windows come with warranty and we are more than willing to work with you through our talented service department.

Helpful

Marlette J

Feb 14, 2021

Replying to comment of Marlette J

At Lindsay Window & Door, we’ve made it our mission to manufacture only the highest-quality products for homeowners like you. You need gorgeous, long-lasting, and energy-efficient windows and doors for your home, and Lindsay delivers.

We only source our materials from reputable, long-standing suppliers to craft products that’ll last (and look great while doing it). Our employees are thoroughly trained and take pride in what they do, which you can see in our unparalleled craftsmanship. We manufacture all of our products using the latest innovative methods, ensuring fantastic energy efficiency and flawless functionality. And as a family-owned company, we’re led by customer-centric values, as evident in our detail-oriented manufacturing process and friendly customer service.

Homeowners who won’t settle for anything less than the best turn to Lindsay for their replacement windows and exterior doors. Please visit our website for more information at: www.LindsayWindows.com

Helpful

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Ace l Faq

Seattle, Washington

Take your money and leave

Aug 18, 2019

1.0

I canceled a order. Been fighting them to get my money back.

It’s a total run around. The check is in the mail. Bunch of BS. Went to the AG’s office.

Filed a complaint. Been 6 weeks. Still no check. My cc company has filed a dispute against them.

The window company told me that the cc company paid me so they don’t have to. That is very stupid and reflects the attitude and mentality of this company. I have 19 email I can provide to prove all said. A law suit will be filed and its gonna cost them much more.

Real stupid isn’t it. PLEASE DO NOT deal with this company.

Read all reviews from all the review sites. Do not read the reviews from their site

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Loss:

$6000

Reason of review:

Poor customer service

Preferred solution: Full refund

5 comments

Guest-2089766

Nov 09, 2021

All the other reviews speak for them selfs !!!

Helpful

Guest-1734753

Aug 18, 2019

Replying to comment of Machele Imf

I charged the order. Payed with cc.

3 days later cancelled the order. They said I would get my money back in about a week by check. I’ve tried everything I can think off. I have 20 email saying so.

6 weeks and no refund. Finally called my cc company that said it would be put back on my card but doesn’t mean it’s a refund. They will dispute the charge. If Lindsay Windows doesn’t pay them then it goes back on my card.

I’ve paid interest on the $6000 + they owe. I emailed the window company to let them know what I was forced to do to try and get back what they owe me. The emailed back saying that when the cc company gave me a credit that that was a payment back to me and I would not be receiving a check. That is completely wrong on there side.

I emailed back and told them. Said if they mailed me a check for the amount they owe I would call the cc company and drop the dispute. If they don’t pay me then they have to pay the cc company. No if and or buts.

If this is not resolved by THEM very soon ( not another 6 weeks ) a law suit will be filed for much more than what they owe. BBB has been informed of this issue. WA state AG has been informed about this issue. The feeling I’m getting from the Sherri at Lakewood office from all her emails is it’s a personal issue with her.

I have 20 emails from her that are saved. The cc company asked for them which I will send.

The attorney I talked to has read them. Once I give the attorney a down payment the suit will go on

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Featured

Anonymous

Guest-1519657

TERRIBLE !!!!!!

Apr 22, 2019

1.0

Had Lindsay Pinnacle triple pane windows installed about 2 years ago. The installer(Scamman) brought this big presentation on how good Lindsay windows are. Complete lie. With in a few months all of the outer seals had to be replaced and the locking mechanisms had to be moved to make windows close tight. These are supposed to be the Top-of-the-Line windows. The noise level you here from the outside is awful. Air comes through and even had frost on my window trim on the inside this past winter. Company and installer don't care. Junk Junk Junk

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1 comment

Adalynn Nil

Feb 15, 2020

This picture clearly shows air coming around the window and not through the window. The window is not the problem.

Lindsay has been in business since 1947 and will resolve any issue which is a problem with a Lindsay product.

Please call the Lindsay phone number 1-80*-***-**** or 507-625-**** and ask for an owner at Ext 222 or 234 and you will talk to one of the owners. We want any issue resolved.

Chantelle Uqg

Lakewood, Washington

DON’T USE THIS COMPANY FOR WINDOWS

May 15, 2018

1.3

They take your money, they do not fix there mistakes, they work with contractors who scam people, they have very rude customer service, they do not work towards resolution. This is a company I have paid $100k his past year to and have been treated like dirt.

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Reason of review:

Poor customer service

Anonymous

Guest-1208756

Once they have the money you don't exist

Mar 12, 2018

The original order took 8 months to be installed. The windows were ordered correctly by Harley Exterior but came in with wrong or with defective glass. The Lindsay team has been out twice to fix the glass and screens that were defective but were not able to do that because either they brought the wrong type of glass or had miss-cut glass. It is 6 months later and on the third trip out I missed them by a few minutes and they left without a phone call to say they were there. My neighbor had to let me know they were standing around. I got no where when I asked it they could come back within a few minutes it was, 'you weren't there so sad too bad', screw you for another month. My advice is do not order from Linday Windows because even though they have a 'double lifetime warranty', it's only good if you can use it. It's cost me 5 vacation days so far and I will have to burn another one to finally get the windows fixed. No, we can work with you, no, sorry we missed you it's you weren't there when scheduled (10 minutes late) so you can wait 20 more days. Harley exteriors didn't put any pressure on Lindsay windows to return right a way even though I got there it was you had an appointment-too bad. $23K worth of too bad-don't use them.

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Reason of review:

Damaged or defective

Featured

Anonymous

Guest-864205

Royalton, Minnesota

Lindsay windows very poor Qaulity

Jun 11, 2016

Lindsay windows very poor Qaulity - Image 2

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Lindsay windows very poor Qaulity - Image 5

Lindsay windows very poor Qaulity - Image 6

We had 4 Lindsay windows installed in November of 2015 at a cost of over $6000.00 dollars. The salesman gave a great sales pitch and found a sucker. These windows leak air terribly, wouldn't drain worth a darn and frosted over as bad as my rotted out old Pella windows. I seriously don't believe these windows are the same as the salesman's sample brought into my home. Service was mediocre at best. I will never buy another Lindsay window ever again. Buyer beware these windows are NOT worth the money. I have more windows to replace but will not be buying anymore of these junk Lindsay windows. I am seriously thinking about filing a small claims action against the company for the poor quality of the windows. I believed I was buying a superior window and was duped into buying a poor quality window.

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Reason of review:

Not as described/ advertised

Preferred solution: Price reduction

3 comments

Guest-1295902

Feb 28, 2017

Thanks soooo much for your review!! I am in the process of getting different replacement windows because the Preservation windows I bought 5 years ago do this exact same thing.

Lindsay was one of the windows that a contractor recommended. I am soooo happy that I found this post from you before purchasing another whole house of terribly insulated windows.

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Merion Wos |

Sioux Falls, South Dakota

Poor water drainage, leaks air, poor quality control.

Jun 09, 2015

1.2

Linday windows are bad! I did not have the choice of windows to be installed in my home. In less than one year, one window was replaced due to fingerprints INSIDE the window. The UV sunlight apparently develops them just like a Polaroid picture. The second major problem is the design of their slider windows. Rains in my state will easily over work the poor weep hole design and cause flooding inside the home. As a bonus, those water channels allow water to freeze inside and allow water to go behind the siding. Builders Millwork & Windows LLC tries to push off the issue as a "homeowner" problem and wants to charge money to look at their cut-rate windows. I had to place rope caulk on the outside of the window to prevent further leaking problems. On top of that, the seals of all the windows are failing and I'm having to tape them up like they are 40 year old sash windows. Even though these are not less than 7 year old "modern" high E windows. If I had a choice in the matter I would have put in quality windows. But, then again you can't really trust any company in this country always spending more on marketing than on workmanship. None of these installed windows had any labeling that you could read the brand nor type. I only found out from the Builders Millwork service tech when he came out to replace the one failed glass window. Who's to say you can trust even a random voice like mine? Signed, Frustrated.

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Loss:

$4000

Cons:

Left factory defective

Reason of review:

Bad quality

Preferred solution: Perhaps a prorated money back to put towards better quality windows. I'd rather not have to deal with Builders Millwork of Sioux Falls any more than I have to.

Anonymous

Guest-688842

Aurora, Illinois

Lindsay Windows Review

Aug 25, 2015

1.0

Terrible Service!!! Never go to them. The people in the office of Warrenville are complete munipulators and just tell you what you want to hear with no action! All there windows fog up and leak. Not worth hundreds let alone thousands.

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Reason of review:

Bad quality

Nyoka Twg

Saint Paul, Minnesota

Brand new sliding patio door is not airtight and left the factory defective

Feb 21, 2015

3.0

I just had a very expensive sliding patio door installed last week and it also leaks air. I purchased the 2030 model, which is Lindsay's best. I used a general wholesaler/contractor for the install. I paid attention during the install and as I was checking the door, I could feel air movement at the bottom. The contractor's service manager, who was at my house, also checked the door over, and agreed with me that an excessive amount of air was flowing at the bottom of the door. It felt as if the door had been left open a crack. A Lindsay service employee had to come to my house to check the door. Apparently the door had left the factory defective; it lacked weather stripping, among other issues. The service employee applied Lindsay's version of weatherstripping, but I could still feel airflow. I was told this is "common" to patio doors, and yet when I was sold on Lindsay, I was told that it was "air tight". I was also told that when it rains, water may "trickle" across the track, and if the rain was really heavy it could be a "torrent", but this was "normal". It was part of the Lindsay design. My old patio door was 41 years old and never once did I have water in the track. I have to wait for three weeks for the part for the screen door. I do not consider the install of my patio door complete until I have a functioning door. The install was fine; the door is not. I cannot in good conscience recommend this company's products. No manufacturer should be okay with allowing defective product out the door.

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Loss:

$3700

Pros:

Customer service - scott and terri

Cons:

Product not meeting spec
No product information
Paid full on defective product

Reason of review:

Damaged or defective

Preferred solution: Price reduction

2 comments

Guest-956910

Mar 11, 2015

Hello. This is Geoff at Lindsay Windows and I am sorry to hear about your patio door.

We have been making that 2030 patio door for 15+ years and made thousands of them in 2014. We stand behind our products 100%. If you could please contact us at 507-625-**** to provide us a order number I will follow up with our service manager and dealer who sold you the product. The order number can be found at the top of the door in the track the sash slides in.

You may need to open the door to see it.

Again, we have thousands of satisfied customers and we want you to be one of them. Thanks again and have a great day.

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Anonymous

Guest-595187

Lincoln, Nebraska

Good windows. Poor screens.

Feb 14, 2015

I had Lindsay casement & awning windows installed last fall. The contractor was excellent - no problems with the windows. The screens, however, are a different matter. The mesh screening was installed poorly & will have to be redone. The extruded screen frame does not fit tight against the window. On the one occasion I opened the windows, the house filled with bugs. These windows were not cheap, & the poor quality of the screens leads me to question the quality of the windows themselves. If I had it to over again, I'd have gone with a window I could open. Any solutions?

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Reason of review:

Bad quality

1 comment

Guest-956913

Mar 11, 2015

Hello. I am sorry to hear about the problems with your screens!

There is a part of the screen called the "spline" that is used to hold the mesh into the screen frame. Based on your description of the screen problem, there could be a problem from our supplier with the mesh. If you could please call us at 507-625-**** (hit zero to speak to our front desk) we will address the problem and if needed, remake your screens. Your order number will provide us with when your windows were built and a full bill of materials.

We want you to be a satisfied customer, including your screens! Thanks and have a great day-

Geoff

Helpful

honestmom

Greenleaf, Wisconsin

Lindsay Slider Windows

Oct 06, 2011

August 2010 we put in 6 Lindsay Slider windows.Had installer and sales person, even owner of company out. Contacted company a bunch of times after that. Finally got someone to come out. They replaced 1 window. These windows are terrible. Air leaks all over. The air leak was so bad that on one of the windows with a curtain, the curtain was moving in the air leak. We were also told that the windows met air infiltration standards to not leak but we could see water on the interior of the windows. And we have when it has rain real hard, we had water on the track inside the window. How can rain come in but not wind? We used more gas after we put these windows in then we had used before. Do not purchase Lindsay Slider windows. These are tilt-in windows. All they will do is either give us the other lift out sliders or we live with what we have and Buy PLastic to keep the cold out. We had the lift out sliders before and we went to these because it was getting so hard for me to lift them out. They will not compensate us at all.We live in Wisconsin so guess what, we have to put plastic on these new windows. Very disappointed!!!!!!!

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15 comments

Guest-992997

Jun 09, 2015

Linday windows are ***. I did not have the choice of windows to be installed in my home.

In less than one year, one window was replaced due to fingerprints INSIDE the window. The UV sunlight apparently develops them just like a Polaroid picture. The second major problem is the design of their slider windows. Rains in my state will easily over work the poor weep hole design and cause flooding inside the home.

As a bonus, those water channels allow water to freeze inside and allow water to go behind the siding. Builders Millwork & Windows LLC tries to push off the issue as a "homeowner" problem and wants to charge money to look at their cut-rate windows. I had to place rope caulk on the outside of the window to prevent further leaking problems.

On top of that, the seals of all the windows are failing and I'm having to tape them up like they are 40 year old sash windows. Even though these are not less than 7 year old "modern" high E windows.

If I had a choice in the matter I would have put in quality windows.

But, then again you can't really trust any company in this country always spending more on marketing than on workmanship.

Who's to say you can trust even a random voice like mine?

Signed, Frustrated.

Helpful

Guest-703406

Aug 20, 2013

We bought our Lindsay Pinnacle sliders in May. Haven't had to go through a winter with them, yet, so I hope they don't leak like honestmom claims.

Pinnacle is Lindsay's premium model. The two Lindsay reps I spoke to both said that Pinnacle is a superior window. The lower priced Lindsay windows (Sunview & Earthwise), they both said, are not! In fact, in the openings that I had, they didn't recommend the lower end Lindsay because they wouldn't be durable enough to cover the large window space.

The Pinnacle, however, is durable enough, and strong enough for any window space. These reps were from two very different companies and they both said the same thing. What that tells me is that going with any Lindsay model, other than the Pinnacle, is definitely settling for 2nd best (or worse). Disclaimer*** I never looked at the Lindsay Healthy model.*** I spent three months looking at vinyl sliders for my home.

I had seen almost everything and talked to almost everyone. What scared me away from several windows was high-pressure sales people. It's my theory that if you have a superior window (or any product), it should sell itself. That's what happened with me and Lindsay Pinnacle windows.

The Lindsay reps didn't pressure me one bit. And, after I looked at dozens of windows, I came back three months later to secure a deal for the Pinnacle windows. I'm very happy with them, so far. One other thing....I don't recommend "insert" windows in your home.

They are good enough, but they definitely don't look as good. We had inserts and a full "tear out" done with the Pinnacle windows. The inserts, at no fault to Lindsay or the installers, just look more bulky. Our full tear out is beautiful!

Everything is brand new and there is more window space. It just looks better!

Granted, the insert windows cost less for installation, but if we had to do it all over again, we would have paid the money for the full tear out and replacement.

Helpful

Guest-753550

Dec 06, 2013

Replying to comment of Guest-703406

So far, so good! We've had a few days below zero, now, and our Lindsay Pinnacle sliders are fantastic.

We've only put in three windows so far, but they are big windows, so these three are a good test. I will use Lindsay Pinnacle windows for the rest of my house, when needed. Just watch the humidity in your home. These windows will have condensation when its super cold outside.

Any window will, I think. My old windows, however, just turned to ice! When buying Lindsay, make sure you get the Pinnacle model and you will be happy....if you get quality installation. The sliders, like mine, are excellent, but I believe the crank outs or double hung are even better.

I still recommend a full tear out.

Any window will look better that way, but my two insert windows seem to be just as efficient as my full tear out.

Helpful

Guest-468715

Apr 19, 2012

Hi Greg, I can understand and sympathize with you over the substantial investment of windows for your new home and then being disappointed once they were installed and the home finished to find out they are not working for you. I worked for Lindsay Windows for 12 years in a management capacity and can assure you that the majority of the window complaints were directly attributed to the improper installation of the window, not from the manufacturing process.

The window is built at the facility in an environment where the window must be installed squarely in the existing hole as all windows and doors do. If the installer installs the window/door out of square, it will ultimately leak with either water or wind or both. The window is built to tolerances of equal to or less than .05 of an inch which is appr. 1/16th of an inch which allows for the expansion and contraction of the window during the 4 seasonal changes.

The weather-strip height and density used is also engineered and designed to eliminate drafts and water infiltration based on the window being manufactured. I have installed Lindsay windows for numerous friends in remodel and new home environments and have had no problems with them. Unfortunately poor installation of windows made by any manufacturers can give a bad name to the manufacturer. I am not certain of whether you acted as the general contractor or had a home builder build your home, but my advice to you is be proactive and with a positive approach is to contact the home builder if there is one, request a meeting between that person and the installer along with a representative from the Distributor you purchased the windows from along with a sales rep from the Lindsay Windows facility.

This will help you facilitate the corrective action needed to make you a satisfied customer. I can guarantee you that Lindsay Windows will do whatever they can to help you resolve the issues.

They have not grown to the size they are today by leaving a trail of disappointed customers. They are excellent windows.

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Contact Information

Website:

lindsaywindows.com

Mailing Address:

1995 Commerce Lane

North Mankato, Minnesota 56003

United States

Phone:

(507) 625-4278

Contact Lindsay Windows Customer Service

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Lindsay Windows

Lindsay Windows Overview

Media from reviews

Dissapointed

Unfair treatment of customer

Product Quality and Customer Service

Take your money and leave

TERRIBLE !!!!!!

DON’T USE THIS COMPANY FOR WINDOWS

Once they have the money you don't exist

Lindsay windows very poor Qaulity

Poor water drainage, leaks air, poor quality control.

Lindsay Windows Review

Brand new sliding patio door is not airtight and left the factory defective

Good windows. Poor screens.

Lindsay Slider Windows

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